Refund policy

We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return process in accordance with the policy outlined below.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• The product must be unused and in the exact same condition as when you received it.
• The item must be returned in its original packaging.

Return Timeframe

You have 30 days from the date of delivery to request a return. Please note that requests made after this period may not be accepted.

How to Initiate a Return

To start the return process, please send an email to pulls.acacia-7o@icloud.com. In your email, please include your order number and details regarding the item(s) you wish to return. Please send an email to the contact address above to obtain the return shipping address and further instructions.

Refund Processing

Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Please allow 7-14 business days for the refund to be completed and reflected in your original payment method.

If you have any questions or require assistance, do not hesitate to contact our customer support team at the email address provided.