Shipping policy

1. Warehouse & Order Processing

All orders are shipped from our US warehouse address: 10612 Abercorn St

We process orders within 1–3 business days after payment confirmation (business days refer to Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or public holidays will be processed on the next working day; processing time may be slightly extended during major promotions due to order volume surges.

2. Delivery Coverage

We offer worldwide shipping service, covering Australia, Austria, Belgium and 233 other countries and regions globally.

3. Shipping Options, Rates & Transit Time

Express Shipping

  • Estimated delivery time: 3–5 business days
  • Flat shipping fee: $15.00

Standard Shipping

  1. Order subtotal: $0.00 – $48.99
    • Transit time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal of $49.99 and above
    • Transit time: 5–8 business days
    • Free standard shipping
The final shipping cost will be calculated automatically at checkout according to your shipping address and order amount.

4. Parcel Tracking

Once your parcel is dispatched from the warehouse, we will send a shipping confirmation email including the tracking number to your registered email, and you can check real-time logistics status via the tracking link.

5. Customs & Tariff Notice

For international orders delivered to destinations outside the United States, all import duties, customs clearance fees and local taxes incurred at the destination shall be fully borne by the buyer. We are not responsible for delivery delays caused by customs inspection, clearance hold-ups and other regulatory procedures.

6. Undeliverable Parcel Rules

If parcels are returned to the warehouse due to incorrect recipient address, delivery refusal or long-term unclaimed pickup, all return and reshipping expenses need to be covered by the buyer. We assume no liability for delivery failures caused by inaccurate address and contact information provided by customers.

7. Claim for Lost & Damaged Parcels

If your parcel is confirmed lost, severely delayed or products arrive damaged, please submit a claim with valid supporting documents to customer support within 48 hours after the latest tracking update. We will coordinate with logistics carriers to follow up and resolve the issue.

8. Official Contact Information

  • Support Email: pulls.acacia-7o@icloud.com
  • Support Phone: +1 (912)-335-7168
  • Fulfillment Warehouse Address: 10612 Abercorn St

    Disclaimer: This address is only used for warehousing, shipment and return processing. It is not our registered business address or physical retail store. Walk-in visits, self-pickup and on-site consultations are not supported.